When Abuse is Suspected, Discovered or Disclosed

Protecting children from abuse is an adult responsibility.  When abuse is suspected, discovered or disclosed, call the Child Abuse and Neglect Hotline at (800-392-3738). If you would like additional information or support about making the call, including the type of information that will be asked, what your rights are and a sample hotline call, visit  Essential4kids.org.

It is normal for adults to feel at a loss about what to do or say. But, learning how to respond ahead of time can better prepare you for that moment.

Responding in the moment:

  • Many children will never disclose abuse. If a child shares they have been harmed, this is not not only a huge responsibility, but it shows the child deeply trusts and feels safe with you. That’s a really big deal.
  • The most important thing to remember is to NOT ask for more details. You should, instead, notify the Child Abuse & Neglect Hotline and allow trained professionals to obtain necessary information in a way that minimizes further harm or re-traumatizing the child.
  • It’s difficult, but try to stay calm and collected. The child will be looking to your response for how they should be reacting and comprehending this.
  • It might be difficult, but it’s important not to express anger or resentment, even toward the perpetrator(s). Staying calm is important.
  • Don’t jump to “fix things.” Some things cannot be fixed. But, you can be supportive and let the child know you love them, are really glad they shared this with you, and that you will support them on this journey to healing.
  • Give your full, undivided attention. Silence is okay. Again, don’t jump to try to “fix things.” Let the child tell their story in their own way and with as much time and space to think as they need. If they’re staying quiet, sitting in the silence with them might just be exactly the kind of support they need.

Communicate the following calmly and supportively:

  • “I believe you.”
  • “I’m glad you trust me enough to tell me this.”
  • “This is not your fault.”
  • “I will help you and will take steps to protect you in the future.”
  • “It is my job to protect you and keep you safe.”

Afterward, it’s time to make the call:

Protecting children from any abuse including Sexual Abuse, is an adult’s responsibility. After receiving this information, call the Child Abuse and Neglect Hotline at (800-392-3738). If you would like additional information or support about making the call, including the type of information that will be asked, what your rights are and a sample hotline call, visit Essential4kids.org.


child Advocacy Centers (CACS)

Child Advocacy Centers across Missouri can help you and your child navigate this difficult time. Learn more and find a Child Advocacy Center near you through  Missouri Kids First, the state network of CACs. Child Advocacy Centers (CACs) are safe, child-focused, trauma-informed environments that allow children to tell their story only ONE TIME to a trained interviewer who knows the right questions to ask in ways that do not further or retraumatize. Then, a team that includes medical professionals, law enforcement, mental health, prosecution, child protective services, victim advocacy, and other professionals make decisions together about how to help the child based on the interview. CACs offer therapy and medical exams, plus courtroom preparation, victim advocacy, case management, and other services. This is called the multidisciplinary team (MDT) response and is a core part of the work of CACs.

Learn More & Find a CAC Near You

please note: Most services provided by a child advocacy center require a referral from investigative partners , but we encourage you to locate and connect with your local child advocacy center to learn more about what they do and ways to support them.